Guidelines for refunds, shipping and returns

These refund guidelines must be used by customers who shop directly at trendyglobal.no. Please read the guidelines carefully.

We at trendyglobal.no want to ensure that you are satisfied with your purchase. If you experience problems with your order, please contact us directly (post@trendyglobal.no) and provide us with the necessary information to help us resolve the situation in the best possible way.

1. Refund:

   • We will consider a refund in cases where the order is significantly delayed or has not been received.
   • If your order is significantly delayed, please let us know and we will investigate further to find a solution.
   • If your order has not been received, please contact us so we can help you track the shipment or find a suitable solution.

2. Shipment:

   • We work hard to ensure that your order is dispatched as quickly as possible.
   • After your order has been placed, we will send you a confirmation with the expected delivery time.
   • If there are any delays or problems during shipment, we will inform you and work with you to resolve the situation.

3. Return :

   • We want to make sure you are happy with your purchase. That is why we offer a refund policy that applies for 30 days after you have received the product. Please note that after this period we unfortunately cannot offer you a refund or exchange.

   • Return according to Section 11 of the Right of Cancellation Act and according to our supplier's

     guidelines for refunds, shipping and returns.

   • To qualify for a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging.

   • We ask that you handle the product carefully and keep all original packaging to ensure that it meets the requirements for return. If you wish to return a product, please contact us for instructions on the return process.

   • Please note that certain terms and conditions may apply to returns, for example that the product must be unused and in its original packaging.
   • We will assess each return request individually and strive to provide you with a satisfactory solution.

   • To complete the return process, we need a receipt or proof of purchase confirming that you have purchased the product from us.

   • Please note that you should not return your purchase to the manufacturer.

   • Contact us instead by e-mail (post@trendyglobal.no) and we will guide you through the refund process.

   • The buyer pays the return shipment and expenses for any new packaging themselves.

   • It is important to note that in certain situations only a partial refund can be given, depending on the following conditions:

     • If an item is not in original condition, is damaged or parts are missing due to circumstances beyond our control.

     • If an item is returned more than 30 days after the delivery date.

Please note that these guidelines may be changed or updated over time. We therefore recommend that you regularly check our website for updated guidelines for refunds, shipping and returns.

If you have any further questions or concerns regarding refunds, shipping or returns, please feel free to contact us directly. We are here to help you ensure a positive buying experience.